Service & Maintenance Agreements (U.S.)

Service Plans to Fit your Needs
MEDIVATORS offers a variety of Service Plans and Repair options to fit your budget and needs.As with any complex medical equipment, regular inspection and maintenance will help ensure the ongoing performance of your unit.

Warranty Coverage:
All new MEDIVATORS equipment is covered under our standard Warranty. For service coverage beyond this period, consider one of our flexible service options designed to fit your individual needs.

  • Endoscopy Product Limited Warranty Statement
  • Renal Systems Warranty Statement

Annual Preventative Maintenance Plans
Our Preventative Maintenance Plans provide your facility with the regular maintenance necessary in keeping your equipment in top working order.

  • Annual replacement of all components required to restore your unit to its original performance specifications
  • 90 day warranty on all parts following PM completion
  • Dispatched Field Service Engineer to ensure top performance for endoscopy equipment
  • PM Service Contracts available on the following units:
    CER-1, CER-2
    , DSD-201, DSD-201LT, DSD Edge, Advantage Plus
  • PM Kits are also available for purchase on the following units. Please contact your technical support specialist to learn more:
    Renatron II
    , DSD-201, DSD-201LT, DSD Edge, Advantage Plus

Endoscopy Silver Service Agreement
Our Silver Service Agreements provide your facility with the piece of mind of knowing your equipment will be taken care of, should anything happen.

  • New warranty coverage on your unit for the duration of the agreement.
  • Responsive on-site remedial services preformed by a qualified Field Service Engineer, including labor, travel and parts
  • In depth telephone technical support available for the length of the agreement.
  • Silver Service Agreements are available on the following equipment only:
    CER-1, CER-2, Veriscan LT

Endoscopy Gold Service Agreement

Our Gold Service Agreements combine the professional service you expect with the maintenance your equipment deserves to stay functioning at top manufacturer performance.

  • New warranty coverage on your unit for the duration of the agreement
  • Responsive on-site remedial services performed by a qualified Field Service Engineer, inducing labor, travel and parts
  • Annual Preventative Maintenance, including inspection and replacement of all components required to restore to manufacturer specifications
  • Annual operator training provided by an experienced Clinical Support Specialist
  • Telephone technical support available at no additional charge
  • Gold Service Agreements are available on the following equipment only:
    DSD-201, DSD-201LT, DSD Edge, Advantage Plus

Endoscopy Platinum Service Agreement
Our Platinum Service Agreements offer the most comprehensive service coverage and support available to give you the peace of mind that your equipment will receive fast, reliable service and maintenance to ensure it is performing at top manufacturer quality.

  • New warranty coverage on your unit for the duration of the agreement.
  • Responsive on-site remedial services performed by a qualified Field Service Engineer, including all labor, travel and parts.
  • Annual Preventative Maintenance, including inspection and replacement of all components required to restore your unit to manufacturer specifications
  • Annual operator training provided by an experienced Clinical Support Specialist, scheduled to accommodate your facility timelines and staff availability
  • Yearly supply of all customer-replaceable filters for the duration of the agreement
  • Telephone technical support available at no additional charge
  • Platinum Service Agreements are available on the following equipment only:
    DSD-201, DSD-201LT, DSD Edge, Advantage Plus

For further information regarding any of our Service Agreements, please contact us:
Endoscopy Technical Hotline (U.S. only) – ph: 1-800-444-4729 
Renal Systems Technical Hotline – ph: 1-800-328-3324
Fax: 1-866-553-9444
Outside the U.S., please contact your local MEDIVATORS Distributor.